"no matter wut the problem is with ur SK, jus call tmobile and speak to the SK dept. tell them u wanna do a warranty exchange due to damage or malfucntioning. all u have to pay is the shipping. its not an insurance issue. As long as u have had the phone less than a year u can exchange it.

i had my phone replaced 4 times already. and after so many times u can exchange for a different phone if you want."

"even if u dont insurance they will still replace it...as long as its within a year...no matter where u got it, the warranty is still good. jus call them..if i were u i woudlnt tell them u got on craigslist tho...jus incase."

"Do you have to prove a malfunction or do they just simply exchange?"

"That will most definitely NOT happen unless you purchased the phone in that store less than 2 weeks prior and still have the box, manuals, cords, accessories, and receipt. No one is just going to exchange it for nothing without proof of sale.

As for proving a malfunction, how does ANYONE prove that over the phone? They have to take your word and check it out when it arrives. I will tell you that if they find some sort of person-inflicted damage, they WILL add $100 to your bill for replacement.
"

"where did u get that info from? i just had my phone replaced and wasnt charged anything. i got my phone in march. how about u guys jus call tmobile like i said. wut do u have to lose by calling and trying.

and they dont ask u to send anything back. jus the phone...no battery or back...jus the phone itself."

"but there is only damage to the inside memory card slot i think..

i had a blackberry with non noticeable damage and wasnt charged for it.."

"Actually, you have 100 dollars to lose if they find out that you caused it. Its not 'worth a try" unless you think its something that for sure couldn't have happened by user error. If you dropped it in a puddle and it doesn't work anymore, they are going to charge you 100 bucks because it was your fault. There are several water damage indicators. But if you send it in, they aren't gonna tell you they're charging you 100 dollars and you'll find out when your bill is 100 bucks more than usual.

YOU ONLY GET A FREE REPLACEMENT IF THE DAMAGE WASN'T YOUR FAULT.
"