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Troubleshooting
Have a specific question that's not answered here?
Problem | Solution |
| I pressed the power key but nothing happened. | Make sure that the battery is fully charged. See the user guide for more information. |
| Even though I have inserted the SIM card, the display says, SIM Card Not Found | The Subscriber Identity Module (SIM) card may be incorrectly inserted. Ensure that you have inserted the SIM card properly. For more assistance, refer to the user manual. |
| The display indicates that my PIN is blocked. How do I unblock the phone? | After entering your PIN incorrectly three times sequentially, the SIM will block itself. To unblock it, you must enter an unblocking key code (PUK). Contact T-Mobile Customer Care to receive an unblock code. |
| My phone displays a carrier other than T-Mobile on the screen. | This will occur if you are roaming outside of the T-Mobile coverage area. Visit Personal Coverage Check to verify your coverage area. |
| My phone will not ring. | Make sure your phone’s ringer is not turned off (or in vibrate mode). |
| I tried to place a call and heard an alternating high/low tone. | Your call did not reach the system correctly. You may have dialed the number too soon after turning on the phone. Wait until the display shows T-Mobile before making a call. If it is still not working, verify that you are using 10-digit dialing and attempt the call again. Contact T-Mobile Customer Care if the problem continues. |
| I cannot send or receive calls. | Ensure that you have an active signal on the phone. Avoid electrical or radio interference and obstructions such as bridges, parking garages, or tall buildings. Also, verify that your SIM card is installed and working and that your battery is charged. Contact T-Mobile Customer Care if the problem continues. |
| My phone has poor reception and drops calls. | Ensure that you have an active signal on the phone. Stay clear of any obstructions such as bridges, parking garages, or tall buildings. Contact T-Mobile Customer Care if the problem continues. |
| I cannot hear others on my phone. | Adjust the volume on the phone. Verify that you have an active signal on your phone. If using the headset, check that your phone's earpiece is inserted correctly. Contact T-Mobile Customer Care if the problem continues. |
| The phone displays, Network not available. | Make sure that you have the correct SIM card in the phone and that you have an active signal on the phone. Turn your phone off and on and retry. Or an unregistered network apn. |
heidianna |
Latest page update: made by heidianna
, Jan 21 2008, 6:01 PM EST
(about this update
About This Update
Moved from: Sidekick Wiki | Information, Tips, Support
- heidianna
No content added or deleted. - complete history) |
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Keyword tags:
phone
Sidekick
Troubleshooting
More Info: links to this page
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| Started By | Thread Subject | Replies | Last Post | ||
|---|---|---|---|---|---|
| JosephFeld | joe | 0 | Nov 30 2012, 2:11 PM EST by JosephFeld | ||
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Thread started: Nov 30 2012, 2:11 PM EST
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phone will not charge
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phone
Sidekick
Troubleshooting
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| traviesa726 | tmail | 11 | Feb 5 2012, 11:13 PM EST by justarep | ||
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Thread started: Jan 15 2010, 5:38 PM EST
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how can i check my tmail on a computer? i tried to go to my.t-mobile.com and going to desktop interference but they changed the website and i cant find communication tools and desktop interference can someone help me
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| jon123jc | my phone network is not working | 0 | Jun 27 2010, 5:07 PM EDT by jon123jc | ||
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Thread started: Jun 27 2010, 5:07 PM EDT
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what can i do so my phone network can work
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Troubleshooting
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